Refund Policy
🤎 The Handy Roan Return Policy
At The Handy Roan, each item is made or ordered specifically for you. Because of this, **we do not accept returns or exchanges for sizing, color preference, or change of mind.** Please review sizing charts and product details carefully before placing your order.
âś… Returns for Damage or Manufacturing Defects Only
We will gladly replace or refund an item if it arrives with:
* A manufacturing defect
* Damage that occurred during shipping
* Incorrect item sent
To qualify:
* You must contact us within **48 hours of delivery**
* Provide **photos of the issue**
* Include your **order number**
Once approved, we will send a replacement or issue a refund — no return shipping required in most cases.
đźš« No Returns or Exchanges For:
* Incorrect size ordered
* Color or style preference
* Normal wear and tear
* Sale or clearance items
* Custom or personalized items
* Hats, accessories, drinkware, stickers, or farm stand items
These items are **final sale**.
📦 How to Report an Issue
If your order arrives damaged or defective, please email us at: thehandyroan@outlook.com
Include:
* Your order number
* Clear photos showing the issue
* A brief description of the problem
We’ll take care of you as quickly as possible.
🤍 From Our Ranch to Yours
We are a family-run, ranch-based small business, and each order is created with care. This policy helps us keep our prices fair and continue offering unique western designs. We truly appreciate your understanding and your support of The Handy Roan.
**All sales are final unless the item arrives damaged or with a manufacturing defect. Please review sizing charts carefully before ordering.**